FAQ's
When should I order my wedding flowers?
We recommend ordering at least 3–5 weeks before your wedding date to allow time for delivery and styling. If you're unsure, message us on live chat and we’ll guide you.
How long does delivery take?
Orders are processed within 1 working day. Delivery typically takes 1–3 weeks depending on order size, although some items may arrive sooner, if needed feel free to message us on live chat to check.
Are your flowers realistic?
Yes, our flowers are designed to look beautifully lifelike with a soft, natural finish. They offer the look of fresh flowers without wilting or time pressure.
What makes So Solace different?
We specialise in loose luxury wedding flowers, allowing you to create full, high-end arrangements without the florist cost. Everything is designed to be styled easily, your way.
Do I need to know exactly what to order?
Not at all, we’re here to help. Message us on live chat and we can guide you on quantities, combinations, and styling.
Do you offer bundles?
Yes, our bundles are professionally calculated to help you create specific looks. They’re priced the same as individual stems, just without the guesswork.
Is there a minimum order?
No, you can order exactly what you need, with complete flexibility.
How do I care for my flowers?
Remove from packaging and allow stems to air out. For a fuller look, gently steam petals from a distance and store in a cool, dry place until use.
Can I order if my wedding is soon?
If your wedding date is close, please message us on live chat before ordering. We’ll advise honestly based on current timelines.
Do you accept returns?
Yes, returns are accepted within 14 days of delivery. Return costs are deducted from your refund and items must be unused and in original packaging.
To arrange a return, contact us via live chat or email: jade@sosolaceflowers.com
Will I receive tracking?
Yes, tracking details will be sent once your order has been dispatched.
Can I reuse the flowers after my wedding?
Absolutely, our flowers are designed to last and can be reused, repurposed, or resold after your event.
